Decor1988’s poor after-sales care can so quickly undo an outstanding reputation.
It really is a shame that company bosses can take such a poor attitude to after-sales customer service in today’s market of high-expectations and fickle customers.Viral and verbal marketing is everything – and ensuring that customers want to talk about your product and service is probably more important that the product or service in the first place.
Even when the product of service is outstanding...
Dave is a 30-something year old technologist and professional working and living in the UK. Ever since he first sat down at a computer keyboard back in the early ‘80s he has been hooked on technology – good and proper! Now-a-days he works within the software business with a fast paced organisation evangelising how technology can help save us all time, and make us money! Dave’s wife and 2 kids tend not to share this enthusiasm and believes that he is just playing!
Copyright © 2009 David Baldaro | Powered by Wordpress | Theme designed by Elegant Themes
The views expressed are those of the authors and do not necessarily reflect those of his employer.
The views expressed are those of the authors and do not necessarily reflect those of his employer.